Refund and Returns Policy

If You're Unhappy With Your Purchase

Your satisfaction is our priority. If your order doesn't meet your expectations or you are dissatisfied, please contact us at [email protected]. Our dedicated customer care team will review your case and guide you through the next steps to ensure a smooth resolution.

To facilitate a quick assessment, kindly include a clear photo of the product you received along with a brief description of your concerns. This information helps us improve our products and services effectively.

Note: Our policy window is confined to 14 days from the date your order arrives. Regrettably, after this period passes, we are unable to provide further support.

Handling Faulty or Subpar Items

If you receive a defective product or one that doesn't function as advertised, don't hesitate to reach out. We are responsible for issues arising during manufacturing or transit.

Please include photographs highlighting the defect, such as missing components or visible flaws. For clarity, capture images on a flat surface, ensuring tags or defects are clearly visible. Once we verify the issue, we will proceed with a replacement or refund. In most instances, you won't need to return the faulty item.

This guarantee specifically covers manufacturing flaws and does not include:

• Accidental damage
• Incorrect handling
• Normal usage wear and tear
• Color fading from exposure to sunlight
• Post-sale modifications

Important: The same 14-day window applies. After this period, refunds or exchanges may not be available.

When Your Package Doesn't Arrive

If delivery exceeds the estimated time, you can request a full refund or a replacement. Contact our support team with your order details, and we will prioritize your case.

Please note:

• Your claim must be submitted within 60 days of placing the order.
• Tracking information may expire after this period, limiting assistance.

Once a refund is processed, it generally takes 3–5 business days for funds to reflect in your account, depending on your bank's procedures.

Refund Processing Timeline

Refunds are returned to your initial payment method. After we initiate, your bank or card issuer might take additional days to process the funds. Here are approximate durations:

If your refund isn't visible after this period, please consult your financial institution.